Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ph957 ("ph957," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the ph957 online gaming platform available at ph957.com ("the Platform").

ph957 is committed to safeguarding the privacy of all players and to processing personal data in a lawful, fair, and transparent manner. This Policy is drafted in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

By registering an account on ph957 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

If you do not agree with any part of this Policy, you should discontinue use of the ph957 Platform and may request account closure by contacting our support team.

2. Personal Data We Collect

ph957 collects personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (used to verify that you meet the 21-year minimum age requirement);
• Email address and mobile phone number;
• Residential address, including city, province, and postal code;
• Username and encrypted account password;
• Government-issued identification document details (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license) submitted during identity verification.

2.2 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in Philippine Peso (₱), timestamps, and payment method references;
• GCash or PayMaya account reference numbers associated with transactions;
• Bank account details (BDO, BPI, Metrobank, UnionBank) where used for deposits or withdrawals;
• Bonus and promotional credit history;
• Account balance history.

2.3 Gaming Activity Data

• Game session logs, including games played, bet amounts, outcomes, and session duration;
• Responsible gaming tool settings, including deposit limits, loss limits, and self-exclusion status;
• Loyalty Program tier status and point accumulation history.

2.4 Technical and Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Session logs, login timestamps, and access records;
• Cookie identifiers and similar tracking technology data (see Section 7).

2.5 Communications Data

• Records of communications between you and ph957 customer support, including chat transcripts and email correspondence;
• Survey responses and feedback submitted through the Platform;
• Marketing communication preferences.

3. How We Use Your Personal Data

ph957 uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data
Identity verification and age verification (21+)	Identity data, government ID details
Processing deposits and withdrawals in PHP	Financial data, identity data
Delivering gaming services and platform features	Gaming activity data, technical data
Administering bonuses and the Loyalty Program	Gaming activity data, financial data
Responsible gaming monitoring and intervention	Gaming activity data, financial data
Anti-money laundering and fraud prevention	Identity data, financial data, technical data
Customer support and dispute resolution	Communications data, identity data
Sending promotional communications (where consented)	Contact data, gaming activity data
Platform analytics and performance improvement	Technical data, gaming activity data
Compliance with legal and regulatory obligations	All categories as required

4. Legal Basis for Processing

ph957 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and delivery of gaming services;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, age verification requirements, and regulatory reporting;
• Legitimate interests: Processing necessary for ph957's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

5.1 Third-Party Service Providers. ph957 may share your personal data with trusted third-party service providers who assist us in operating the Platform. These include payment processors (such as GCash, PayMaya, and banking partners), identity verification service providers, cloud hosting providers, customer support platform providers, and analytics service providers. All third-party processors are contractually required to process your data only on ph957's instructions and to maintain appropriate security measures.

5.2 Regulatory and Law Enforcement Authorities. ph957 may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or other government bodies where required by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering regulations and gaming regulatory requirements.

5.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of ph957's business, your personal data may be transferred to the acquiring entity as part of that transaction. ph957 will notify affected players of any such transfer and the applicable privacy terms of the acquiring entity.

5.4 No Sale of Data. ph957 does not sell, rent, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes.

6. Data Retention

ph957 retains personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle, ph957 retains account and transaction data for a minimum of five (5) years following account closure, in accordance with applicable Philippine anti-money laundering and gaming regulatory requirements. Gaming activity logs and responsible gaming records are retained for a minimum of three (3) years.

Where personal data is no longer required for any lawful purpose, ph957 will securely delete or anonymize it in accordance with our internal data retention schedule.

7. Cookies and Tracking Technologies

7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the ph957 Platform. They allow the Platform to recognize your device, remember your preferences, and collect information about how you use the Platform.

7.2 Types of Cookies We Use. ph957 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security cookies. They cannot be disabled without affecting core Platform functionality;
• Performance and Analytics Cookies: Used to collect anonymized information about how players use the Platform, helping us identify areas for improvement;
• Functionality Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations;
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and gaming activity, where you have consented to receive marketing communications.

7.3 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the ph957 Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Security

ph957 implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph957 Platform;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication options for player accounts;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While ph957 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. ph957 cannot guarantee absolute security of data transmitted over the internet. You are responsible for maintaining the security of your account credentials.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ph957:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as described in this Policy;
• Right of Access: The right to request a copy of the personal data ph957 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to applicable legal and regulatory retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the ph957 Data Privacy Officer through our customer support channels. ph957 will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days with prior notice to you.

10. Children's Privacy and Underage Players

The ph957 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. ph957 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration process, and ph957 reserves the right to request additional proof of age at any time.

If ph957 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the original payment source.

If you are a parent or guardian and believe that your child has registered an account on ph957, please contact our support team immediately so that we can take appropriate action.

11. International Data Transfers

ph957 primarily processes personal data within the Philippines. Where personal data is transferred to service providers or infrastructure located outside the Philippines, ph957 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and its implementing rules.

Such safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection. ph957 will not transfer your personal data internationally in a manner that reduces the protections afforded to you under Philippine data privacy law.

12. Changes to This Privacy Policy

ph957 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, ph957 will provide reasonable advance notice to registered players via email or a prominent notice on the Platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the ph957 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed of how ph957 protects your personal data.

13. Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph957, please contact our Data Privacy Officer through the ph957 customer support team. Our support team is available 24 hours a day, 7 days a week.

You may also visit our FAQ page for answers to common privacy-related questions. For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page.

ph957 is committed to resolving all privacy-related complaints promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.